Privacy Policy

1. Introduction

A. At Claro, we value our customers’ privacy and are committed to protecting their personal data in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia (PDPL) and other relevant data protection regulations.

B. This statement explains our practices related to the collection, use, and protection of personal data.

2. Data Collection

We collect personal data that you provide to us when you use our online services through various channels. This data may include, but is not limited to, your name, contact information, payment details, purchase history, and browsing behavior.

If you are a Claro employee using the application, we may collect your location in the background so we can give the customer the ability to track their booking while you travel to them using other navigation applications.

3. Log Data

A. We would like to inform you that each time you use our service, in the event of an error in the application, we collect data and information (through third-party products) on your phone called Log Data.

B. This Log Data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, application configuration when using our service, the time and date of your use of the service, and other statistics.

4. Purpose of Data Processing

Your personal data is processed for specific purposes, including:

A. Improving our services and your customer experience.

B. Communicating with you regarding your account or transactions.

C. Complying with legal obligations and enforcing our terms and conditions.

A. By using and accessing the application, you acknowledge and agree to comply with these terms, and you agree to comply with all applicable laws and regulations and acknowledge that you are responsible for compliance with any applicable local laws.

B. If you do not agree to any of these terms, you are not entitled to use or access this application.

C. If you do not agree to these terms, do not access the application, use it, or share or disclose any personal information to us.

6. Data Sharing and Disclosure

We do not share your personal data with third parties except when necessary to provide our services, for legitimate purposes, to comply with the law, or to protect our rights. When we share data, we ensure appropriate safeguards are in place to protect your privacy.

7. Data Security

We implement technical and organizational procedures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

8. Basis for Data Processing

We will process your information based on one of the following grounds:

A. Your explicit consent for us to process your personal data.

B. If it is necessary to do so for the purposes of a prior agreement.

C. Our legitimate interests as a company, which include marketing our products and services and conducting data analysis to help us predict future market trends and behaviors, subject always to a legitimate assessment test.

D. As required to comply with our legal obligations, to resolve disputes, or to comply with the requirements of the Saudi Data and Artificial Intelligence Authority (“Competent Authority”).

9. Your Rights

You have rights regarding your personal data, including:

A. The right to access your data and obtain a copy of it.

B. The right to request correction of inaccurate data.

C. The right to request deletion of your data in certain circumstances.

D. The right to object to the processing of your data.

E. The right to data portability.

10. Children’s Privacy

A. These services do not target anyone under the age of 13.

B. We do not knowingly collect personally identifiable information from children under 13 years of age.

C. If we discover that a child under 13 has provided us with personal information, we immediately delete it from our servers.

D. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take the necessary actions.

11. Changes to the Privacy Statement

A. We may update this statement from time to time to reflect changes in our practices or legal requirements.

B. We will notify you of any significant changes and obtain your consent when required.

Introduction:

A. At Claro, we are committed to maintaining our users’ privacy and security.

B. This Cookie Consent Policy aims to clarify our practices related to the use of cookies on our website, in line with the Personal Data Protection Law in the Kingdom of Saudi Arabia (PDPL) and related regulations.

A. Cookie consent is the permission that users give to a website to store or retrieve information from their devices, usually in the form of cookies.

B. This information helps us understand user preferences, improve their experience on the application, and customize services accordingly.

14. Types of Cookies Used

We use several types of cookies in our application, classified as follows:

A. Mandatory Cookies: Essential for the operation of the site and cannot be disabled and do not store any personal information.

B. Advertising Cookies: Used to display advertisements that align with your interests.

C. Site Performance Cookies: Help us track the number of visits and sources of site traffic, enabling us to measure and improve site performance.

D. Social Cookies: Enable you to share content via social media.

E. Functional Cookies: Help the site provide additional features and customize the user experience.

On your first visit to the application, you will be asked to consent to the use of cookies, except for essential files that do not require consent. You can modify your preferences through the Cookie Settings page at any time.

A. If you wish to cancel or modify your consent, we will respect your choices and remove any non-essential or non-mandatory cookies.

B. If you choose to reject our cookies, you may not be able to use some parts of this service.

The cookie policy cookie is used to store your preferences related to the use of cookies, including the scope of consent, its validity period, and your choices regarding different categories of cookies.

18. Privacy Statement

A. In addition to this Cookie Consent Policy, our use of cookies requires separate management of Claro’s Privacy Statement to ensure transparency and compliance.

B. At Claro, we strive to protect your privacy while providing a customized and effective user experience.

19. Account Deletion

A. At any time, you can request data deletion through the application, from the profile page, at the end of the menu you can find a button to request account deletion.

B. Once the request is submitted, the account will be deleted within 30 days.

20. Contact Us

If you have any questions or suggestions about our Privacy Policy, please feel free to contact us at info@claro.sa